Refund policy

ALL PURCHASES ARE FINAL.

We DO NOT offer exchanges, returns or refunds.

Orders once placed CANNOT be cancelled.

At Àset, we pour love, care, and unwavering attention to detail into every single piece. From crafting the jewelry to hand-packing your order, we treat it like a gift - from us, to you.

Every parcel is checked, wrapped and sealed with intention and precision - making issues exceptionally rare. While all purchases are final, we understand that, despite our best efforts, sometimes things may not go as planned.

Should an unexpected concern arise - we’re here for you.

Unboxing Video Protocol

An unboxing video is mandatory for us to address and process any claims of missing, damaged, or incorrect items received.

The unboxing video should be uncut, unedited, unfiltered, and uninterrupted - beginning from the sealed parcel stage.

This protocol ensures transparency, and allows us to assist you with maximum efficiency.

Without a proper unboxing video, we will be unable to process or resolve your complaint.

Complimentary Exchanges for Defective / Incorrect Items Received

In the rare event that you receive a defective product or an incorrect piece, we gladly arrange a complimentary exchange.

To initiate :

  • DM or WhatsApp +91 73033 595 35 within 24 hours of receiving your order.
  • Share your order details, an unedited unboxing video, and a brief description of the issue.

If eligible, we will :

  • Arrange a pickup for the incorrect item delivered.
  • Dispatch the replacement at the earliest.

Please note :

Complimentary exchanges are strictly reserved for damaged or incorrectly-delivered items. In the likelihood of the desired item being unavailable, the customer may either choose an alternative in-stock option, or opt a full refund.

Ring-Size Issues

We understand that ordering jewelry online can be tricky - especially items with sizing. This is why we offer exchanges for sized-rings.

Charges : Exchange fee of ₹500 (may vary depending on location) which includes pickup and re-delivery.

Timeline : DM or WhatsApp +91 73033 595 35 within 24 hours of receiving your order.

Next steps : Kindly share your order details and the new size required - to prompt a quick pickup arrangement.

General Conditions :

Kindly ensure the item being sent back is unused, with its original packaging intact.

Replacement is dispatched only after thorough inspection, followed by approval - upon receipt.

Exchange charges are non-refundable, and are borne by the customer.

Timely initiation of the any request remains the responsibility of the customer.

Sale Items

All sale items are final purchases and NOT eligible for exchange, except in the case of a verified defect.

Defects must be reported within 24 hours of delivery.

Claim requires photographs and the mandatory unboxing video.

Please note : Timely initiation of the any request remains the responsibility of the customer.